This website uses cookies

To make this site and our marketing most relevant to you, we use our own cookies and third-party cookies to create statistics, analyze visits and remember your favorite settings. By giving your consent, you allow us to use cookies and that we process personal information that is collected via cookies. Read more in our cookie policy and privacy policy (GDPR). You always have the option to withdraw your consent.

What are cookies?

A cookie is a small data file that is sent to the browser where it is stored in order to make the website able to recognize your computer. All websites can send cookies to your browser if your browser settings allow it. Websites can only read information from cookies they have stored and cannot read cookies from other websites. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for an extended period. Session cookies are temporarily placed on your computer when you visit a website, but disappear when you close the site, which means that they are not permanently stored on your computer. Most companies use cookies on their websites to improve usability, and cookies cannot damage your files or increase the risk of viruses on your computer.

For what purposes do we use cookies?

As the functionality of most websites depend on cookies being stored when a user visits the website, first and foremost, we set cookies to have a functional site. We also use both 1st party and 3rd party cookies to improve the user experience on our site and offer relevant marketing. When a 3rd party cookie is set, it means that we have allowed a third party, such as social media, Google Analytics or the like to place a cookie in your browser when you visit our website.

On our site we use the following types of cookies:

Necessary / Technical

Technical cookies are necessary for most websites to function properly. As the name indicates, they only have technical significance and thus no impact on your privacy, as they do not register what you are looking at or searching for on other websites.

Functional

Functional cookies register your user preferences by remembering the settings you choose and other choices you make on a website. An example could be what preferences you have in terms of language and text size.

Statistical

Statistic cookies are used to optimize the design, usability, and effectiveness of a website. An example could be using the collected information to analyze and determine what information is most popular on the site, to be aware of what should be easy to find on the site.

Marketing

Marketing cookies collect information by following you around on the individual websites you visit - they can be said to register your digital footprints.
Therefore, marketing cookies are "tracking cookies". The information collected is used to create insight regarding your interests, habits, and activities in order to show you relevant. This way, you receive targeted content, for example in the form of suggested information, articles, and ads.

Information collected via cookies?

The data that is typically collected via cookies will i.a. be your IP address, unique IDs and information about your user behavior.

You can always delete cookies or withdraw your consent

You can block or remove cookies on this website by withdrawing your consent or by deleting them in your browser's settings. However, please be aware that there may be features and services on the site that are no longer functional if you do not allow cookies or delete them.

You also have the option to block or delete cookies in your browser (will apply to both cookies from this site and third-party cookies)
You can read more about how to carry this out here:https://erhvervsstyrelsen.dk/cookies

If you use multiple browsers, remember that you must delete or block cookies in all browsers.

Changes

We reserve the right to change and update this policy.

Necessary / Technical:
Functional:
Statistics:
Marketing:
Cookie List could not be Loaded
Bonsai Aikoka

Bonsai Aikoka

The specialist store for Bonsai


Read about our terms and customer responsibility

Terms and Conditions

Terms and Conditions of Sale – Bonsai Aikoka™️

1. General Information

Bonsai Aikoka™️
Email: contact@bonsai-aikoka.com
Phone: (+49) (0) 151 127 391 94
See full company details on our Imprint page.

2. Orders and Payment

All prices are listed in euros (EUR), including VAT (currently 19 %).
We accept Visa, Mastercard, Apple Pay and Google Pay.
Your order becomes binding once you receive the order confirmation. Payment is only processed once your order is shipped.

3. Delivery

We ship from within the EU, typically from Germany.
Shipping is handled by DHL, DPD og GLS. Delivery time is usually 2–5 business days.
Shipping cost is shown at checkout and depends on weight and destination.

4. Right of Withdrawal

You have a statutory right of withdrawal of 14 days from the day you receive your order.
Products must be returned unused and in resellable condition. Return shipping is at your own cost.
Always contact us before returning an item.

5. Claims and Defects

All products come with a 24-month legal warranty.
Please report any defect as soon as possible – ideally with a description and photo.
For valid claims, we cover reasonable return costs.

6. Product Use Disclaimer

Our seeds and plants are not intended for consumption.
Some species may be toxic to humans or animals – please take caution, especially if allergic.
Use of products is at your own risk. We do not accept liability for any resulting harm.

7. Copyright of Images and Texts

Images are sourced from our own photography, suppliers, Pexels and Wikimedia Commons.
If you believe we’ve used content without rights, please contact us – we will rectify it immediately.
Original texts and translations are the property of Bonsai Aikoka™️ and may not be copied without permission.

8. Trademark Protection

Bonsai Aikoka™️ is an actively used trademark. Unauthorized use will be prosecuted.

9. External Links

Our website contains links to external sources (e.g. YouTube, authorities, social media).
We are not responsible for the content or availability of those external sites.

10. Privacy and Cookies

See more in our privacy policy and our cookie page.

11. Contact

We’re here to help – even after your purchase. Feel free to reach out with any questions regarding your order, our products, returns, or general bonsai guidance.

12. Dispute resolution and consumer complaints

If you as a consumer wish to make a complaint about your purchase, please contact us first at kontakt@bonsai-aikoka.com.

We always strive to resolve any disagreements directly and amicably with our customers. However, if a dispute arises, you may contact the following recognized dispute resolution body:

General Consumer Arbitration Board (Allgemeine Verbraucherschlichtungsstelle)
Zentrum für Schlichtung e. V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany
www.verbraucher-schlichter.de/en

We are willing to participate in an out-of-court dispute resolution procedure, even though we are not legally obliged to do so.

In accordance with applicable EU regulations, we also refer to the former ODR platform of the European Commission:
https://ec.europa.eu/consumers/odr/

Note: This platform was closed on 20 July 2025. Information may be outdated or moved. Please refer to the website for updated details.

 

Photo: Quang Nguyen Vinh / Pexels